How to rebook a cancelled booking?

To rebook a cancelled booking, click on the ‘Rebook’ button. You will then be asked whether to include the past sessions or not.

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• Booking Summary

  The Booking Summary Report displays booking related information for a selected site, term, and program. It includes the total number of confirmed and pending bookings, as well as actual attended numbers on a daily basis. The report can be exported to ...

• Subsidy Booking Report

  The Subsidy Booking Report displays a list of accounts and attendees based on subsidy intended status, for a selected site, term and program. Use the type filter to switch between Subsidy - Intended or Not Intended. The report can be exported to a ...

• How to manage discounts of a confirmed booking?

  To manage the discounts of a confirmed booking, the booking needs to be changed to the pending status first. Then, follow the steps in managing discounts of a pending booking.

• How to edit a booking?

  To edit a booking, click on the ellipsis (three dots) next to it, then select ‘Edit’. Please note that you will be taken to the ‘Casual Booking’ view. Add or remove sessions/attendees as required before submitting the changes.

• How to update billing frequency of a confirmed booking?

  Billing frequency (one-off, weekly, or monthly) of a confirmed booking can be updated in the Booking Manager.